Contact us on info@tpfancydress.co.uk

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Terms and Conditions

The Terms and Conditions apply to the use of and access to www.tpfancydress.co.uk. By confirming your order you accept the following Terms and Conditions:

Introduction

These are the terms and conditions of supply for www.tpfancydress.co.uk (Site). The Site is operated by Tickled Pink Fancy Dress Limited. In these terms we refer to ourselves as TP Fancy Dress. We are a limited company, registered in England. Our registered company number is 09414620.

We reserve the right to change these terms and conditions from time to time by changing them on the Site, although no such change will affect any order you have already placed.

Your purchase of any of the products offered on this Site (Products) is subject to these terms and conditions and by placing an order for any Product you agree to be bound by them. Use of your personal information submitted to or via the Site is governed by our Privacy and Cookies Policy.

Copyright

This website is solely operated by TP Fancy Dress. Unless specifically stated the design and content including; text, movies, graphics, and underlying source code on this website is the intellectual property that is owned, controlled and licensed to TP Fancy Dress and its affiliates. The content on this site is intended solely for non-commercial use. Use of this website for purposes outside personal and non-commercial use including modification, distribution and re-publication is prohibited without prior written permission from TP Fancy Dress.

TP Fancy Dress uses the trademarks, images and costumes that may be owned and/or controlled by fully licensed operators. These may not be reproduced or used without the permission of the trademark holders.

Product Images

All images which portray costumes or products are used with the permission of the Copyright holder. TP Fancy Dress makes every effort to maintain clear descriptions and endeavours to use 'up to date' images that are representative and truly reflect the item to be purchased. However, TP Fancy Dress cannot be held responsible for any perception you may have in product representation and the manufacturer's obligation of a right to change product specification including colour or design at any time and without notice.

It is also important to note that some colours may vary slightly from what you see on screen to the product ultimately received, depending on your monitor screen resolution and colour/display settings. We are aware that our site looks different on different PC's, when using different browsers and when having different colour and screen resolution settings.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties of any kind, express or implied, for any information, content, materials or products included on this website. This includes and is not limited to; satisfactory quality, merchantability, fitness for a particular purpose of non-infringement. TP Fancy Dress does not warrant that information accessible on this website is accurate, complete or current.

To the fullest extent of the law neither TP Fancy Dress nor any of its affiliates, directors or other representatives will be liable for damages arising out of, or in connection with, your use of this website including content, information, products or any hyper-linked website connected through www.tpfancydress.co.uk. This is a comprehensive limitation of liability that applies to damages of any kind including, compensatory, direct and indirect, loss of data, income or profit, and loss of, or damage to property.

In addition, TP Fancy Dress, it's employees, and directors shall be under no liability to any defect arising from; fair wear and tear, negligence, or abnormal working conditions. This liability disclaimer does not affect your rights as outlined by the ‘Consumer Contracts Regulations of 2013’.

Contract

Acceptance of your order and completion of the contract between you and TP Fancy Dress will take place on dispatch of the products ordered unless we have told you that we do not accept your order or you have cancelled it.

Law and Jurisdiction

The conditions set forth is this disclaimer are in accordance with the laws of England and Wales. By visiting www.tpfancydress.co.uk you agree, as do we, to submit the non-exclusive jurisdiction of the English and Welsh courts. TP Fancy Dress adheres stringently to the Distance Selling Regulations and complies fully with the policies set out in this document in accordance with UK law.

Delivery

All orders sent from TP Fancy Dress are sent via recorded delivery and therefore require a signature upon receipt. As we use recorded delivery and all parcels must be signed, for we are unable to deliver parcels to PO boxes.

All items purchased from TP Fancy Dress are made pursuant to their shipment contract.

We bear the responsibility for the transport risk and will help deal with any courier mistakes or delays on your behalf.

Parcels are sent from our warehouse by Royal Mail or by selected courier. If you require additional cover or have a question regarding your delivery method please email us via our contact page. For further information regarding our delivery services see Royal Mail. 

For bulk or heavy orders, delivery options we reserve the right to upgrade shipment of your order and may ask for additional monies to cover increased postage costs if and when applicable. You will be contacted regarding any additional postal charges before dispatch.

All parcels sent from TP Fancy Dress require a signature on arrival. If no one is available to sign for your parcel it will be returned to a Royal Mail collection centre.

Unless otherwise stated delivery times are an estimate. There is a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescales. In these cases please allow an additional day for delivery.

During busy periods like Halloween and Christmas it can take up to 24 hours for items to be despatched.

Delivery Options

Same Day Dispatch

We offer same day dispatch for orders placed prior to 4.00pm Monday to Friday, which is made possible with our Stock Guarantee. Orders received over the weekend or on a Public Holiday, will be shipped the following working day. During busy periods like Halloween and Christmas it can take up to 24 hours for items to be despatched.

Our warehouse is open Monday to Friday between 09.00am to 4.00pm, excluding Public Holidays.

Oversized Items

We do sell costumes and products which are considered "oversized" and too large to deliver via our standard delivery options. Items which are considered "oversized" exceed 61cm x 46cm x 46cmm in size or are over 5kg in weight and cannot be dispatched via Royal Mail. Oversize packages can only be dispatched via courier. Oversized products are marked with 'Oversize item' flag on individual product page. We will only display the delivery options available to you, based on your location and the items in your basket.

Saver UK Delivery (4 - 5 Working Days)

• £3.95 per order unless offered for free
• This service is not guaranteed
• No claim for loss until 15 days from shipping (unless left with no signature at your instruction)
• Delivery days Monday to Friday
• You will need to collect from a Royal Mail sorting office if no-one is available at delivery time to sign
• Item will be returned to us if not collected from Royal Mail sorting office within 14 days
• Real Time computerised parcel tracking service
• Maximum 5kg in weight. Heavier parcels up to 30Kgs will be upgraded to a UK Courier service
• Text and/or email notification
• Option to leave in safe and secure location or with trusted neighbour without signature (at the discretion of the driver)
• Please place your order before 4.00pm for same day shipping; orders placed after this time will be shipped on the next working day

Standard UK Delivery (2 - 3 Working Days)

• £4.95 per order, regardless of number of items
• This service is not guaranteed
• No claim for loss until 15 days from shipping (unless left with no signature at your instruction)
• Delivery days Monday to Friday
• You will need to collect from a Royal Mail sorting office if no-one is available at delivery time to sign
• Item will be returned to us if not collected from Royal Mail sorting office within 14 days
• Real Time computerised parcel tracking service
• Maximum 5kg in weight. Heavier parcels up to 30Kgs will be upgraded to a UK Courier service
• Text and/or email notification
• Option to leave in safe and secure location or with trusted neighbour without signature (at the discretion of the driver)
• Please place your order before 4.00pm for same day shipping; orders placed after this time will be shipped on the next working day

Express UK Delivery (1 - 2 Working Days)

• £8.95 per order, no matter what item quantity or value
• This service is not guaranteed
• There may be delays to the following postcode areas: GY, HS2, IM, JE, KW16-17, PA61-PA75, PA78, PH30, PH41-PH44 and ZE2-3
• No claim for loss until 15 days from shipping (Unless left with no signature at your instruction)
• Delivery days Monday to Saturday
• You will need to collect from a Royal Mail sorting office if no-one is available at delivery time to sign
• Item will be returned to us if not collected from Royal Mail sorting office within 14 days
• Maximum 5kg in weight. Heavier parcels up to 30Kgs will be upgraded to a UK Courier service
• Real time computerised parcel tracking service
• Text and/or email notification
• Option to leave in safe and secure location or with trusted neighbour without signature (at the discretion of the driver)
• Please place your order before 4.00pm for same day shipping; orders placed after this time will be shipped on the next working day

Returns Policy

If you wish to cancel an order or part of an order before it is shipped, please contact us immediately. You will not be charged any penalty and your payment method will be cancelled. If the order has been picked and packed then the process outlined below will apply. 

All goods purchased and shipped from TP Fancy Dress may be returned for refund within 14 working days from receipt of goods.

The method for returning good(s) is listed below:

Before sending the parcel back to us, please contact us at customer services for a Returns Authorisation Number. You will be asked for the reason for the return and whether the item has been used. In addition, you will need to confirm your name, order number and postcode. Please include the Returns Authorisation Number with your parcel when you send back to us, as failure to do so may result in delay of any refund. Contact is to be made within 14 days from receipt of goods.

• Pack your product(s) in their original box or packaging. Products must be unopened, unworn and with original packaging intact (this includes all packaging and header-card).
• We recommend you post your returns using a 'signed for' delivery service.
• We regret that return shipping, packing and insurance costs cannot be refunded.
• Write your returns number on the dispatch note (received with the order) and place it inside the parcel with the item(s) you wish to return.
• All goods will be fully inspected by ourselves upon receipt, for signs of wear and sabotage and we will then notify you of the approval or rejection of your refund
• TP Fancy Dress will refund or exchange the returned goods at the original price paid at time of order.
• All refunds will be processed within 30 calendar days from receipt of goods to our warehouse. We make best efforts to process refunds within one week of receipt of item to our warehouse however, at busy periods we cannot guarentee this. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.

Please refer to our exclusions below:

• Costumes that have been opened or show signs of wear will not be entitled to a full refund. We inspect all costumes that are returned to our warehouse and will contact you to discuss any issues.
• Due to the nature of our business, some items cannot be returned for hygiene reasons, items such as make-up and face paint, stockings and tights, wigs, moustache, lenses, underwear and masks.

Payments Methods

The price of products is as shown on the Site and is subject to change, at TP Fancy Dress’s discretion. Prices include VAT but exclude delivery and packaging costs, which will be added (at the cost shown) to the total amount due, once you have selected your chosen different delivery method as part of the checkout process.

We want to make your shopping experience with TP Fancy Dress as easy and as safe as possible. We have a range of payment methods available to you. We accept all major credit and debit cards. You can shop with confidence at TP Fancy Dress, knowing that transactions are protected by the highest level of security via SSL encryption. Please note that no order will be dispatched for shipping until it is paid for in full.

We accept payment by debit, credit card or PayPal. PayPal is a fast & secure payment service online. PayPal is a trusted online payment provider that hides and encrypts your financial details & protects and insures your online purchases.

No credit or debit card or similar information is held by TP Fancy Dress.

TP Fancy Dress accept 3D secure transactions. 3D Secure authentication is an additional fraud prevention scheme which enables customer's to create and assign a password to their card that is then verified whenever a transaction is processed through a site that supports the use of the scheme. It is advised that you contact your bank or credit card provider to ensure this technology is enabled. 

Voucher Codes

A promotional voucher may be redeemed on the ‘basket’ section of our website. Type in your voucher code into the section titled "Promotional Code”. Please note voucher codes cannot be used in conjunction with any other offer or be used to purchase discounted items, or sale items.

VAT Tax Charges

All the prices in the store are shown inclusive and exclusive of VAT where applicable at the prevailing rates. We sell in UK Pounds Sterling (£). For clarity both adult clothing and accessories and postage & shipping is liable for VAT. Children's clothing and accessories are exempt.

General

Prior to shipping, we reserve the right to decline, reject or similarly cancel any order or part order without notice and refund any payment in full.

Many products, especially accessories can be procured from different suppliers depending on stock availability. Please note therefore that products may come in different packaging.

All prices are correct at time of publication. TP Fancy Dress reserve the right to change, alter or amend any price at any time without notice. Should a product price decrease since an original purchase, contractually we are not obligated to refund the difference. Similarly, should an increase occur prior to purchase, we are not obligated to sell at the previous lower price.

 

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